Privacy Policy

01We care about your privacy

At SpeakToHotel, we place great importance on the security of your personal data. This Privacy Policy explains which data we collect when you use our platform, how we process it, and your rights under the Turkish Personal Data Protection Law No. 6698 ("KVKK"). By using our services, you accept the practices described in this policy.

02Our privacy policy at a glance

We collect only the personal data necessary to carry out your bookings. Your data is not shared with third parties except where legally required, and it is protected with up-to-date security standards.

Data we collect

• Identity and contact details such as your name, surname, email address and phone number.
• Booking history, travel preferences and billing information.
• Encrypted payment details used while processing payments.
• Cookie and device information relating to your use of the site.

How we use your data

We process your personal data for the following purposes and only to the extent necessary:

• Creating and managing your flight, hotel, car and tour bookings.
• Sending booking confirmations, change and cancellation notifications.
• Sending campaign and deal notifications, subject to your explicit consent.
• Fulfilling legal obligations and preventing fraud.

Data security

Your data is protected with technical and administrative measures such as SSL encryption and access controls; it can only be accessed by authorized personnel, and only to the extent their duties require.

03How your personal data is processed

The data required to complete your booking is shared with the business partners who actually deliver the service — such as airlines, hotels and car rental companies — solely for the performance of the relevant service. These transfers are carried out in accordance with Articles 8 and 9 of the KVKK; under no circumstances is your data sold to third parties for marketing purposes.

04Third-party websites

Our platform may contain links to third-party websites. SpeakToHotel is not responsible for the privacy practices of those sites; we recommend reviewing the privacy policies of any site you are redirected to.

05Updates

This Privacy Policy may be updated from time to time in line with legislative changes or new features in our services. We will notify you of significant changes by email or through the site. We recommend checking this page regularly.

06Legal basis and your rights under the KVKK

Your personal data is processed on the legal grounds of the establishment and performance of a contract, compliance with legal obligations, and legitimate interest. Under Article 11 of the KVKK, you have the following rights:

• To learn whether your personal data is being processed and to request information about it.
• To request the correction of incomplete or inaccurately processed data.
• To request the deletion or destruction of your data within the framework of the legal conditions.
• To learn the third parties to whom your data has been transferred and to object.

07Cookies

We use cookies on our site to improve your experience, keep your session secure and analyze site traffic. Cookies other than strictly necessary ones run only with your consent; you can change your cookie preferences at any time in your browser settings.

08Contact us

For questions about our privacy policy or your personal data, and for applications under the KVKK, you can email us at info@speaktohotel.com or use the form on our Contact page. Applications are answered within 30 days at the latest.